Refund Policy

Plugin and soundware purchases are processed through Moonbase, our commerce and licensing provider. The refund terms shown at checkout — and in your Moonbase account — are the ones that apply to your purchase.

The short version

If something you bought doesn’t work as described, or a plugin genuinely doesn’t run on your system after you’ve tried the steps on the support page, email info@marulamusic.com with your order details. Most cases get resolved directly; where a refund is the right outcome, it’s processed through Moonbase against the original payment method.

What’s not covered

Change-of-mind refunds outside a reasonable window, and issues caused by running unsupported or outdated host software, are handled case by case rather than automatically — reach out and we’ll talk it through.

Free plugins and soundware aren’t refundable, for obvious reasons.