Support

Get help with a plugin, license or download. Include the details below so we can follow up by email.

Before you write in

• Downloads and licensing live in your Moonbase account (the link is in your purchase confirmation email). Lost the email? Use the same address to request a resend from your account page.
• Installer or authorization issues are almost always a case-sensitive path or a blocked plugin folder — check your DAW’s plugin scan paths first.
• Crashes are much faster to fix with a diagnostic log path. Most DAWs write one to a Logs or CrashReporter folder — paste the most recent path or the last few lines in the report.

System requirements

Current-generation Marula Music plugins need a 64-bit VST3, AU, or CLAP host on macOS 12+ or Windows 10+. If you’re on an older OS, say so in your message and I’ll confirm compatibility for your specific version.